CloserHire is partnering with a global technology company to recruit Italian-speaking Technical Support Specialists for a new project based in Italy. In this role, you will provide professional technical assistance and customer support to users of cutting-edge camera drones. You will guide customers through troubleshooting, product usage, and problem resolution while ensuring an excellent overall experience. This is a great opportunity to work in a fast-paced, international environment with the latest technology.

Language required: Italian

Highlights:

• Relocation support included
• Salary up to 1391 EUR with bonus
• Hybrid position

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Italian
• Troubleshoot and resolve product-related issues with camera drones
• Assist customers with setup, functionality, and maintenance guidance
• Educate users on features, firmware updates, and common usage issues
• Log and manage cases accurately in internal systems
• Collaborate with engineering and product teams to escalate complex technical problems
• Ensure a high level of customer satisfaction through timely and professional communication

Qualifications:

• Native or fluent Italian (C1 level)
• Basic knowledge of English for internal communication
• Previous experience in technical support, IT, or electronics is preferred
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Comfortable working in a dynamic, fast-paced, international environment
• Interest or experience in drones, consumer electronics, or related technology is a plus