CloserHire is partnering with a leading global customer experience provider to recruit a French-speaking Customer Support Advisor for their technical support team in Lisbon. This role focuses on assisting users with in-vehicle navigation and multimedia systems for a renowned car manufacturer, offering you the chance to work with innovative technology in a multicultural environment. As a Customer Support Advisor, you will be the first point of contact for users of in-car multimedia and navigation systems.

Language required: French

Highlights:

• Relocation support included
• Salary up to 1306 EUR with bonus
• Private health insurance

Responsibilities:

• Handling customer inquiries via phone and email regarding navigation systems such as R-Link, TomTom Live Carminat, and Medianav
• Providing technical support and responding to service requests and complaints with accuracy and empathy
• Logging customer issues in Salesforce to ensure efficient internal communication, particularly for fault diagnostics
• Participating in a comprehensive 15-day training program (remote to start) covering company tools, products, and communication techniques
• Maintaining high levels of service quality and adhering to internal performance standards
• Initially working from home with a transition to the company’s Lisbon office when required

Qualifications:

• Fluency in French (spoken and written) and basic English
• Excellent communication and problem-solving skills
• Comfortable with customer interaction via phone and email
• Basic technical aptitude and ability to learn new software systems (e.g., Salesforce)
• A collaborative mindset and willingness to work in a structured, performance-driven environment
• Flexibility to work 40 hours per week on a rotating Monday–Friday schedule (07:00–18:00)
• Previous customer service experience is a plus but not mandatory