CloserHire is partnering with a leading global customer experience provider to recruit Polish-speaking Customer Advisors for a renowned international company within the pet care and e-commerce industry. This is a work-from-home position in Portugal, where you will support customers with product enquiries, orders, account management, and complaints via phone, email, and chat. The role is focused on delivering friendly, efficient service and ensuring an excellent customer experience.

Language required: Polish

Responsibilities:

• Provide professional customer support through inbound calls, email, and chat
• Assist customers with product information and general enquiries
• Support customers throughout the ordering and purchasing process
• Process orders accurately and maintain purchasing records
• Handle account-related requests, including account cancellations
• Manage customer complaints professionally and work towards effective resolutions
• Ensure customer information and purchasing files are accurate and up to date
• Identify customer needs and provide relevant product recommendations
• Contribute to continuously improving customer satisfaction and service quality
• Support cross-selling opportunities when appropriate
• Maintain a friendly, empathetic, and customer-focused approach during every interaction

Requirements:

• Polish at C1/native level, both written and spoken
• Good command of English Excellent verbal and written communication skills
• Strong customer service and problem-solving mindset
• Comfortable communicating with customers via phone, email, and chat
• Good computer skills and ability to navigate multiple systems
• Strong attention to detail and ability to maintain accurate customer and order information
• Organised and capable of managing multiple customer requests efficiently
• Previous experience in customer service, e-commerce, retail, or a contact centre is an advantage
• Previous experience with cross-selling is considered an advantage
• Interest in pets and pet care products is a plus
• Currently based in Portugal Comfortable working independently in a remote environment

Benefits:

• Work from home anywhere in Portugal Full-time position
• Rotational shifts between 07:00 and 19:00,
• Monday to Saturday Sundays always off, plus one additional rotational day off per week
• Comprehensive initial training and ongoing support
• Opportunity to work within an international and multicultural environment
• Professional development and career growth opportunities
• Experience supporting a well-established international pet care and e-commerce brand
• Dynamic and customer-focused working environment
• Opportunity to develop experience across customer service, e-commerce, and online retail

Relocation:
Accommodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount, free after 6 months