CloserHire is partnering with a leading global customer experience provider to recruit Support Specialists for a remote role based in Portugal. In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.

Language required: Dutch

Highlights:

• Relocation support included
• Salary up to 1434 EUR with bonus
• Remote position

Responsibilities:

• Provide customer support via phone and email, ensuring a professional and friendly experience
• Assist with inquiries related to orders, deliveries, payments, and returns
• Troubleshoot customer issues and provide clear, effective solutions
• Act as a point of contact for external sellers, supporting their questions and needs
• Provide information about digital products and platform services
• Escalate and route more complex issues to the appropriate internal teams
• Maintain accurate records of customer interactions and follow internal processes

Qualifications:

• Fluent in Dutch (spoken and written) with good English skills
• Previous experience in customer support or service roles is an advantage
• Strong communication and problem-solving skills
• Comfortable working with digital tools and customer management systems
• Ability to work independently in a remote environment
• Customer-focused mindset with attention to detail