CloserHire is partnering with a leading international customer experience provider to recruit a French-speaking Team Leader for a BPO operation in Lisbon[cite: 3].

Your Role:

• Lead, motivate, and support a team of Customer Service Representatives[cite: 3]
• Monitor individual and team performance against KPIs, quality standards, and service targets[cite: 3]
• Provide regular coaching, feedback, and performance reviews[cite: 3]

Your Qualifications:

• Fluent French (C1/C2)[cite: 3]
• Good command of English (B2 level or above)[cite: 3]
• Previous experience in a Team Leader, Supervisor, Senior Agent, or similar BPO/Customer Service role[cite: 3]

Package and Compensation:

• Salary: 1300€ x 14[cite: 3]
• Language bonus 150€/month + Meal Allowance 7€/day + Productivity Bonus up to 200€[cite: 3]
• Stable full-time employment and professional onboarding[cite: 3]