CloserHire is partnering with a leading global customer experience provider to recruit French-speaking Customer Support Advisors for an on-site role in Braga. In this position, you will support a financial application, helping customers manage their savings goals while providing guidance on available solutions within the energy sector. You will play a key role in delivering a high-quality customer experience through both support and advisory interactions.

Language required: French

Highlights:

• Private health insurance

Responsibilities:

• Support customers via inbound and outbound calls, assisting with questions related to their savings goals
• Provide clear and professional guidance on available services and solutions
• Present and promote alternative contract options using upselling techniques aligned with customer needs
• Deliver accurate, complete, and relevant information using internal tools and processes
• Ensure a high level of customer satisfaction in every interaction
• Follow internal procedures and maintain quality standards in all communications

Qualifications:

• French at C2 level, spoken and written
• Good level of English for internal communication
• Previous experience in customer service, sales, or contact center environments is an advantage
• Strong communication and interpersonal skills
• Ability to handle both support and sales-oriented conversations
• Comfortable working with targets and performance metrics
• Customer-focused mindset with attention to detail
• Ability to work in a structured and fast-paced environment