CloserHire is partnering with one of the leading international customer experience providers to recruit Contact Center Representatives for a project with a reference company in the energy sector. In this role, you will contact current and potential customers, presenting electricity and gas solutions and communicating their advantages. The position is on-site in Covilhã.

Language required: Fluent European Portuguese

Responsibilities:

• Contact current and potential customers through outbound calls
• Present electricity and gas solutions and services
• Clearly explain the advantages of the different packages available
• Identify each customer's needs and present the most suitable solutions
• Communicate offers clearly, professionally and persuasively
• Create a positive experience throughout every customer contact
• Correctly record and update customer information in internal systems
• Work towards individual and team targets

Requirements:

• Fluent European Portuguese
• Excellent communication skills and ease on the phone
• Sales and results orientation
• Ability to identify sales opportunities
• Good argumentation, negotiation and persuasion skills
• Strong customer orientation
• Good computer skills and quick to learn new tools
• Available to work on-site in Covilhã, Monday to Friday, 10:00–19:00

Benefits:

• Holiday and Christmas allowances
• Meal allowance via meal card
• 22 days of annual leave
• Private health and dental insurance after contract signature (subject to applicable requirements)
• Initial 12-month contract, extendable for another 12 months, with possibility of permanent contract after 2 years
• 5 working days of initial training + up to 5 working days of internship
• Full training on systems, products, services and customer contact management
• Learning and professional development opportunities
• International and multicultural work environment