Customer Service Representative (Dutch)(Booking.com - CSP)
Job Description:
Booking.com CSP = Customer Service – Partners (B2B). These teams handle partner issues (booking issues, cancellations, questions, problem resolution) via phone, email, and chat. I TTEC is a global customer-experience outsourcing company providing contact-centre, tech-support, sales, and digital CX services for major brands worldwide. They run large multilingual service operations across 20+ countries. Workking schedule: Mon–Sun, 08 AM - 10 PM, shift rotation. Training period - 3 weeks.
Language required: Dutch + English
Highlights:
- Relocation support included
- Remote position
- Paid training / onboarding
Requirements:
- Native or fluent Dutch (C1/C2) and good English (B2+)
- Customer-facing experience (customer service, hospitality, retail, or similar)
- Excellent communication skills and positive, service-oriented attitude
- Good computer literacy and ability to learn CRM tools quickly
- Willingness to work in shifts (including weekends if required)
- Stabile internet connection (not wireless!)