CloserHire is partnering with a leading global customer experience company to recruit German-speaking Logistics & Delivery Advisors for an international logistics support project based in Bulgaria. This is an excellent opportunity for customer-focused professionals who enjoy problem-solving and delivering outstanding service. In this role, you will help customers with package tracking, delivery inquiries, and logistics-related requests while working in a dynamic international environment. The position follows a hybrid working model, with one week per month in the office in Sofia and the remaining time working remotely.

Language required: German

Highlights:

• Relocation support included
• Hybrid position
• Private health insurance

Responsibilities:

• Deliver exceptional customer support via phone, email, and chat in German and English
• Assist customers with package tracking, delivery updates, and logistics-related inquiries
• Investigate and resolve delivery issues while coordinating with customers, vendors, and business partners
• Ensure every customer interaction is handled professionally, efficiently, and with a customer-first approach
• Stay up to date with products, services, and internal procedures
• Accurately document customer interactions and case resolutions
• Work closely with internal teams to ensure timely issue resolution
• Maintain high service quality while meeting operational and performance targets

Qualifications:

• Native-level fluency in German (C1/C2)
• Good command of English (B2 or above)
• Previous experience in customer support (experience in logistics or delivery support is an advantage)
• Strong communication and interpersonal skills
• Excellent organizational and problem-solving abilities
• Good computer skills, including MS Office and Google Workspace
• High school diploma or equivalent
• Ability to multitask and perform well in a fast-paced environment
• Customer-oriented mindset with strong attention to detail