CloserHire is partnering with a global leader in digital advertising solutions to recruit a Turkish-Speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

Language required: Turkish

Highlights:

• Relocation support included
• Extra bonus/commission on top of base salary (EUR)
• Private health insurance

Responsibilities:

• Handle end-to-end troubleshooting for advertising products via email and chat
• Diagnose issues related to campaigns, platform tools, and product features
• Drive query resolution by collaborating with internal Product, Operations & Engineering teams
• Provide timely, accurate updates to ensure high customer satisfaction
• Identify opportunities to improve the user experience from day one
• Ensure service quality by meeting productivity, SLA, and case-handling standards
• Educate advertisers on features, best practices, and common issue types
• Maintain proactive, professional communication throughout the case journey
• Share insights, trends, and feedback to support continuous improvement

Qualifications:

• Native or C2 level Turkish-Speaking B2B Advertising Support Specialist, plus good English (around B2)
• Some experience with online campaigns or digital marketing — you don’t need to know everything, just be comfortable with the basics
• Familiarity with social media platforms and interest in online advertising
• Previous experience in customer support or a contact center is a plus, but not mandatory
• Comfortable analyzing issues, problem-solving, and paying attention to detail
• Ability to work both independently and as part of a collaborative team
• A degree in Marketing or a related field is helpful but not required — practical experience also counts
• A proactive, customer-focused mindset and willingness to learn