CloserHire is partnering with a leading global customer experience provider to recruit German-speaking Customer Support Specialists for an exciting Automotive Digital Services project. In this role, you will support a recognized brand in the automotive industry, known for its commitment to quality, innovation, and customer satisfaction. As a Customer Support Specialist, you will help strengthen the relationship between the company and its customers by providing professional assistance and ensuring an excellent customer experience. This is a full-time remote position based anywhere in Portugal, offering the flexibility to work from home while being part of an international and dynamic team.

Language required: German

Highlights:

• Extra bonus/commission on top of base salary (EUR)
• Remote position
• Career growth opportunities

Responsibilities:

• Respond to customer inquiries via phone, chat, and email, delivering professional and high-quality support
• Assist customers with questions related to automotive and digital products, troubleshooting issues effectively
• Maintain accurate documentation of customer interactions, resolutions, and follow-ups in CRM systems
• Collaborate with colleagues and internal teams to continuously improve the customer experience
• Stay up to date with the latest offers, policies, and services to provide accurate and timely information
• Ensure customer satisfaction by delivering a warm, professional, and solution-oriented experience
• Meet quality and operational performance targets while contributing to service excellence

Qualifications:

• Native or fluent German (C1-C2 level) with good English skills
• Strong communication and customer service skills
• Interest in automotive and digital products
• Ability to troubleshoot issues and provide effective solutions
• Comfortable working in a fast-paced environment and meeting performance goals
• Strong organizational skills and attention to detail
• Previous experience in customer service or support roles is preferred
• Experience using CRM systems is a plus
• Team player with a proactive and customer-focused mindset