CloserHire is partnering with a leading customer service provider to recruit a French-speaking Customer Support Specialist for an on-site role in Sofia, Bulgaria. This position offers the chance to join a dynamic, diverse team where you will assist customers via voice, chat, and email, providing timely and effective support for a variety of inquiries. It’s an excellent opportunity for someone looking to work in a fast-paced environment with growth potential.

Language required: French

Highlights:

• Relocation support included
• Meal allowance
• Career growth opportunities

Responsibilities:

• Provide exceptional customer service via voice, chat, and email
• Ensure accurate and timely resolution of customer issues, maintaining professionalism at all times
• Handle escalated cases with diplomacy and empathy, ensuring customer satisfaction
• Multitask and work across multiple systems simultaneously to resolve inquiries
• Work collaboratively with colleagues to enhance the overall customer experience
• Deliver high-quality solutions, ensuring the best possible outcome for the customer

Qualifications:

• Fluent in French and English, both spoken and written Completed high school diploma
• Previous experience in call center, customer service, or BPO (training is provided)
• Strong problem-solving and logical thinking skills
• Ability to work in a fast-paced environment while managing multiple tasks
• Positive, solution-oriented mindset and a customer-focused attitude
• Multitasking skills and the ability to handle multiple systems and browser tabs
• Team player with the ability to work in a multicultural environment