CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Support Specialists for an on-site role in Lisbon. In this position, you will support a premium consumer brand, delivering a high-quality and personalized customer experience across multiple channels. You will act as a brand ambassador, ensuring every interaction builds trust, engagement, and long-term customer loyalty.

Language required: Dutch

Highlights:

• Relocation support included
• Salary up to 1484 EUR with bonus
• Private health insurance

Responsibilities:

• Provide support via phone, email, and chat, ensuring a professional and personalized customer experience
• Handle both inbound and outbound contacts, understanding customer needs and providing tailored solutions
• Deliver high-quality service with a strong focus on first contact resolution
• Act as a brand ambassador, representing products and services with confidence and expertise
• Assist customers with orders, product inquiries, and account-related topics
• Identify opportunities for customer retention and upselling, based on customer preferences
• Maintain accurate records and follow internal processes to ensure service excellence

Qualifications:

• Fluent Dutch (C1/C2) with good English skills
• Previous experience in customer service or contact center roles is an advantage
• Strong communication and interpersonal skills
• Customer-focused mindset with attention to detail
• Comfortable working with digital tools and multiple systems
• Ability to handle both service and sales-oriented conversations
• Team player with adaptability in a fast-paced environment
• Interest in premium products and customer experience