CloserHire is partnering with a global technology company to find a motivated and customer-focused Customer Delight Representative for the Ukrainian Market. Join the team and enhance the online advertising experience for clients on one of the most popular social media platforms worldwide.

Language required: Ukrainian

Highlights:

• Relocation support included
• Salary up to 1237 EUR with bonus
• Private health insurance

Responsibilities:

• : Provide support to small and medium-sized businesses using Facebook and Instagram ads products
• Assist clients through various communication channels, including live chat, emails, and outbound phone calls
• Resolve issues, improve customer satisfaction, and offer troubleshooting assistance to advertisers
• Identify trends and address challenges faced by multiple SMB clients
• Provide product and tool support to enhance clients’ advertising experience

Qualifications:

• : Fluency in Ukrainian (C2) and proficiency in English (B2)
• Strong communication skills with a customer-focused attitude
• Ability to work in a fast-paced, innovative environment
• Experience in customer service or client support roles is an advantage
• Flexible availability to work on a rotating shift schedule, including weekends