CloserHire is partnering with a leading international company to recruit Hebrew-speaking Customer Support Specialists for a digital advertising support project in Lisbon. In this role, you will provide B2B support to small and medium-sized advertisers, helping customers optimize their campaigns on social media platforms. You will resolve technical issues, guide clients on using advertising tools, and ensure a high-quality customer experience while supporting the growth of their business .

Language required: Hebrew

Responsibilities:

• Support advertisers across multiple channels, including chat, email, and phone
• Convert most email and chat cases into outbound calls to provide personalized, white-glove support
• Provide pre- and post-sales assistance for self-service products
• Assist clients with troubleshooting, reporting bugs, and using platform features effectively
• Identify trends and solve problems affecting multiple
• SMB clients
• Manage multiple tools simultaneously and perform multitasking efficiently
• Ensure timely resolution of inquiries and maintain high customer satisfaction

Requirements:

• Native or fluent
• Hebrew (C1/C2) with good
• English skills
• Strong communication and problem-solving skills
• Customer-focused, empathetic, and professional
• Comfortable using multiple digital tools and platforms
• Ability to handle high-volume queries and multitask effectively
• Previous experience in customer support, technical support, or digital advertising support is a plus
• Team player with a proactive and adaptable attitude

Benefits:

• Full-time on-site position in Lisbon Rotational shifts, 40 hours/week,
• Monday to Sunday, 06:00 – 00:00
• CEST, including weekends and Portuguese public holidays; compensatory days provided if working on holidays
• Paid training period of 15 working days, 8 hours/day, covering system usage, product knowledge, and customer handling
• Professional guidance and structured onboarding
• International and multicultural work environment
• Career development opportunities within the digital advertising and customer support sector
• Health insurance and meal allowance from day one
• Full support from CloserHire throughout the recruitment and onboarding process

Relocation:
permanent accommodation provided - check project files in drive. Remote roles need to be residing at most 100kms from Lisbon or Porto office