CloserHire is partnering with a global leader in customer experience solutions to recruit Italian-speaking Customer Support Specialists for an innovative mobile payments project in Porto, Portugal. Join an international team supporting a fast-growing fintech company that is transforming the way businesses accept payments. Through cutting-edge mobile point-of-sale technology, merchants can securely process card transactions using simple, smart, and flexible payment solutions. With a strong presence across multiple international markets, the company continues to empower small and medium-sized businesses through innovation, accessibility, and seamless payment experiences.

Language required: Italian

Highlights:

• Relocation support included

Responsibilities:

• Customer support to Italian speaking customers by phone, email, chat and social media channels
• Aid our merchants for all questions and inquiries about our products and services
• Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants
• Closely work with other departments together, for example Sales and Marketing

Qualifications:

• Excellent Italian (C1) and fluent English (B2) skills Previous Contact Centre or Customer Service experience (preferable)
• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer is easy for you)
• Excellent language skills in the job language, and comfortable speaking and writing in English
• Love to communicate, while being easy-going and patient with our customers
• Good and customer-friendly service is the highest priority for you
• Curious and persistent to solve issues
• Organised and can keep a cool head even in stressful situations