CloserHire is partnering with a global technology company to recruit Italian-speaking Technical Support Specialists for a new project based in Italy. In this role, you will provide professional technical assistance and customer support to users of cutting-edge camera drones. You will guide customers through troubleshooting, product usage, and problem resolution while ensuring an excellent overall experience. This is a great opportunity to work in a fast-paced, international environment with the latest technology.

Language required: Italian

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Italian. Troubleshoot and resolve product-related issues with camera drones.
• Assist customers with setup, functionality, and maintenance guidance.
• Educate users on features, firmware updates, and common usage issues.
• Log and manage cases accurately in internal systems.
• Collaborate with engineering and product teams to escalate complex technical problems.
• Ensure a high level of customer satisfaction through timely and professional communication.

Requirements:

• Native or fluent
• Italian (C1 level)
• Basic knowledge of English for internal communication
• Previous experience in technical support,
• IT, or electronics is preferred
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Comfortable working in a dynamic, fast-paced, international environment
• Interest or experience in drones, consumer electronics, or related technology is a plus

Benefits:

• Full-time position with a structured onboarding and paid training
• Hybrid working model (office + remote) depending on operational needs
• Competitive compensation and benefits package
• Career development opportunities within an international tech company
• Work in a collaborative, international team and gain exposure to cutting-edge technology

Relocation:
permanent accommodation provided - check project files in drive