CloserHire is partnering with a leading international company to recruit French-speaking Customer Support Specialists for a drone technology after-sales project in Lisbon. In this role, you will provide professional repair and after-sales support for drone products, assisting customers with technical inquiries, troubleshooting, and guidance. You will ensure a positive customer experience by resolving issues efficiently, managing complaints with empathy, and contributing to continuous improvement of products and services.

Language required: French

Highlights:

• Relocation support included
• Salary up to 1318 EUR with bonus
• Private health insurance

Responsibilities:

• Provide after-sales and technical support to customers via phone, email, and chat
• Assist users with repair inquiries and troubleshooting, including guidance on product use
• Handle complaints professionally and empathetically, ensuring a high-quality experience
• Collect and analyze customer feedback to improve product and service processes
• Collaborate with team members to achieve departmental and performance goals
• Maintain professionalism and provide timely solutions to customer issues

Qualifications:

• Fluent French (C1/C2) and good command of English 1 year experience in BPO or Tech
• Support
• Strong communication and interpersonal skills
• Customer-oriented, empathetic, and solution-focused
• Comfortable handling technical issues and guiding customers effectively
• Previous experience in customer support or technical support is a plus
• Ability to manage multiple cases in a fast-paced environment
• Team player with a proactive and responsible attitude