CloserHire is collaborating with one of the worldwide leading BPO companies for their key location in Bulgaria. We are looking to strengthen their German-speaking Operation with Business Travel Advisors for a giant American Travel Provider. This is a hybrid role based in Sofia and there are day shift and night shift options.

Language required: German

Responsibilities:

• Deliver high-touch customer care to business travelers embarking on worldwide travel
• Find solutions for flight, hotels, train-travel and beyond before and during their business trips
• Utilize voice and e-mail channels for customer assistance
• Be extremely polite and professional to high-level customers, representing the organization formidably
• Functional understanding of different operating systems and platforms

Requirements:

• Based in Sofia or willingness to relocate
• Strong phone and verbal communication skills, along with active listening.
• Full Fluency in German, both written and verbal
• (C1) Working level of English (B2) Previous experience working in the travel, airline, hospitality, or business travel industry is mandatory
• Work experience in a customer experience center is an advantage
• Good typing and computer skills
• (MS Office applications)
• Be organized, have decision-making and analytical skills
• Team player with a great attitude
• High school education

Benefits:

• Fantastic base salary for the market reality
• Dayshift option –
• Mo-Fr 09h-20h
• Nightshift option –
• Mo-Sun 24h-08h (higher paid)
• Enrichen your
• CV by working for a worldwide leading player of the industry
• Paid 3 month training which will specialize your knowledge
• Career development opportunities in a multinational company

Relocation:
14 nights hotel, flight reimbursement of 490BGN after 6 months