CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems. If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you!

Language required: Spanish

Highlights:

• Private health insurance
• Career growth opportunities
• Fully paid training

Responsibilities:

• Business Client Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform
• Technical Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations
• Account Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance
• Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company
• Customer
• Experience Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach

Qualifications:

• Language Proficiency: Fluent in English and proficient in Spanish
• Education & Experience: High school diploma (mandatory)
• Stable job history (not frequent job hopping)
• Minimum 1 year of experience in customer service with a strong customer-oriented approach
• Strong interpersonal and teamwork skills
• Ability to multitask in a fast-paced environment
• High attention to detail and problem-solving mindset
• Experience with automated customer service platforms is a plus
• Excellent written and verbal communication skills
• Strong organizational and computer skills
• Flexibility and adaptability to change
• Ability to work independently while following company protocols
• Work Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off